Terms and Conditions

About us

kissmypampas.co.uk is owned and operated by Kiss My Pampas, throughout the site, the terms “we”, “us” and “our” refer to Kiss My Pampas. The terms “website” or “site” will refer to www.kissmypampas.co.uk.  “You”, “user” and “your” will be used to refer to the customer/end user.

​Access to and use of this website and the products available to purchase on this site are subject to the following Terms and Conditions. By using this website agree to our Terms and Conditions as well as our Privacy Policy.

You can contact us by going onto our Contact Us page.​

Products

​All Products shown on our site are subject to availability. Prices and availability may change at any time without notice.

We will inform you by e-mail as soon as possible if the product you have ordered is not available.

We reserve the right to withdraw any products from our website without notice.

We will not be liable if for any reason our website is unavailable at any time or for any period.

We do not offer price adjustments.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products.

Due to pampas being a natural product, the shape and size may vary from stem to stem.

 

The use of your personal information

We only use your personal information in accordance our Privacy Policy.

Delivery

All pampas are sent in strong postal tubes to protect them duing transit.

UK shipping cost is £5 (Hermes) and International shipping is £15 (Royal Mail or Hermes).

International Orders (including Channel Islands) – All stems will have to be cut down to about 80cm for international orders due to the limitations on package size.

Dispatch Time: We aim to dispatch all UK orders in 3-5 working days, International orders may take slightly longer to be dispatched due to using a different shipping method.

If you are purchasing pampas and one of the big vases (not including Kimmy Vases) your order may arrive in two separate packages.

Unfortuantely we are not able to send Pampas to Australia due to customs not allowing import of dried flowers to Australia.

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The goods ordered will be delivered to the address you provide at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.

Shipping times may vary and are subject to availability of stock. Our delivery time estimates are limited to mainland UK and may be subject to delays outside of our control. 

We aim to get your goods to you as soon as possible but cannot accept any liability if the goods are late due to unforeseen courier problems.

Returns & Refunds

We want to make sure you are happy with your purchase and are therefore happy to accept your returns within 14 days of your order arriving.

If you would like to return your item, please email admin@kissmypampas.co.uk with the details of your order and the reason for returning.

Further details on how to return the item will be provided once your return request has been accepted.

Please note, customer is responsible for packaging the product in a way it doesn’t get damaged during transit and for covering the cost of return shipping.

Once we have received the item back, a refund will be issued, providing the item is in resalable condition. Original Shipping cost will not be refunded.

Intellectual Property

​All rights and media on this website are owned by Kiss My Pampas.

All materials, including images, illustrations, logos, that are part of this site together with all trade names and business names are protected by copyright, trade mark and/or other intellectual property rights.

Privacy Policy

At Kiss My Pampas we are committed to ensuring that your privacy is protected and your personal information is secure.

In this section, we explain how we collect information, what we do with it.

The information we collect

When you place an order through our website, we collect personal information such as your name, email address, payment method, billing address and delivery address enabling us to process your order.

We may also collect technical information about the use of our website. This includes date and time, products you viewed or searched for, IP address, operating system and device information, date and time of any requests you make.

How we collect your data

We may collect personal data about you in the following ways:

  • Personal Information – the information you give us when you:
    • Create an account on our website
    • Place an order on our website
    • Enter a competition
    • Contact us with an enquiry
    • When you log in to our website via social media
  • Technical information
    • Technical data such as items you have added to your basket is collected using Cookies
    • Statistical data regarding your browsing pattern collected using third parties such as Google.

How we use your data

We will only collect and process your personal data where we have a legal basis to do so.

We will only collect personal data from you when:

  • we have your consent to do so, or
  • we need your personal data to perform a contract with you (for example, to process a payment from you, fulfil your order or provide customer support)

Marketing

If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. You can edit your marketing preferences, or choose to opt out at any time, either by pressing the unsubscribe button at the bottom of the email or by emailing us at admin@kissmypampas.co.uk

Web browser cookies

Our site may use cookies to help recognise you as a repeat customer as well as to keep track of your cart content and previous purchases.

Most browsers are set up to automatically accept cookies, however you may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our site may not function properly.

How we protect your information

We will never pass personal information that you provide to us to third parties.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.

Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Payments

Your payment details are processed via Stripe Payments or PayPal . Payment details are neither stored or accessible by us.

Your acceptance of these terms

By using www.kissmypampas.co.uk you signify your acceptance of this Policy and our Terms and Conditions.

This site must only be used for lawful purposes only.

Your rights

  • You have the following rights:
  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you want to exercise your rights, have a complaint to make, or have a question please email admin@kissmypampas.co.uk or use our Contact us page.

Contacting us

If you wish to contact us please use our Contact Us page where you can either send us a message or drop us an email to admin@kissmypampas.co.uk