Shipping method and cost
All pampas are sent in strong postal tubes to protect them duing transit.
UK shipping cost is £5 (Hermes) and International shipping is £15 for most orders, however some heavier items such as large vases will inccure higher shipping charges.
International Orders (including Channel Islands) – All stems will have to be cut down to about 80cm for international orders due to the limitations on package size. International orders for faux pampas and faux flowers will be sent in shorter tube and stems will be bent to fit the tube. Once received you will be able to straighten the stems.
Dispatch Time: We aim to dispatch all UK orders in 2-3 working days (possibly longer over Christmas period), International orders may take slightly longer to be dispatched due to using a different shipping method.
If you are purchasing pampas and one of the big vases (not including Kimmy Vases) your order may arrive in two separate packages.
Unfortuantely we are not able to send Pampas to Australia due to customs not allowing import of dried flowers to Australia.
We are not sending any orders to Germany due to the new import rules.
We want to make sure you are happy with your purchase and are therefore happy to accept your returns within 14 days of your order arriving.
If you would like to return your item, please email firstname.lastname@example.org with the details of your order and the reason for returning.
Further details on how to return the item will be provided once your return request has been accepted.
Please note, customer is responsible for packaging the product in a way it doesn’t get damaged during transit and for covering the cost of return shipping.
Once we have received the item back, a refund will be issued, providing the item is in resalable condition. Original Shipping cost will not be refunded.